Our office mantra is simple: “Work Hard, Be Nice.” But with so many different people involved in every transaction, one of the biggest challenges in real estate is working with people who aren’t following the same advice. The barrier to entry in real estate and lending is so low; we’re constantly encountering unprofessional and ill-equipped agents.
When my agents are faced with rude people in a transaction, I encourage them to seize the opportunity to really shine and show their value. If they can stand out, they’ll be able to provide better service and in the end, generate more business.
I was reading Inc.com as part of my usual weekend recharge and came across this article about the “10 Habits of Remarkably Polite People” and saw how easily this could apply to real estate agents. It was uncanny because I was also in the process of re-reading Dale Carnegie’s classic “How To Win Friends and Influence People” and in 80 years, not much has changed.
As an agent, we need people to want to be around us. If people don’t gravitate towards us, it is hard to build the relationship and trust necessary to do a good job and maintain an active sphere. I highly recommend checking out this article for some tips. Remember, being polite is a great way to increase your gravitational pull, and it fits right in with the four words that define everything we do, “Work Hard. Be Nice.”
One of the easiest ways to boost productivity is to move to a paperless business and utilize cloud based storage for all of your documents and files.
I’m a fan of Dropbox (www.dropbox.com) for its low pricing, ease of use, and quick integration with all your devices and other services.
It works great whether you’re an individual agent, team, or brokerage. As an agent, you’ll have all your documents in one spot whether you’re in the office or on the field. Dropbox has an app for smartphones or tablets that allow easy access and use of all your documents.
As a team, you can all work off the same documents even if you’re in different locations. No more emailing documents back and forth or accidentally working off an old version. If you have an assistant or coordinator, it is easy to facilitate the transaction without having to ask for documents or look for things, everyone has the same information all the time.
As a brokerage, agents and staff and work off the same documents, with access restrictions granted based on who needs which documents. No more servers or documents that are only on one person’s computer.
For all users, your data is backed up automatically so you never have to worry about a “computer crash” and nothing will ever be “on my other computer.”
Dropbox is easy to set-up and for many agents, the free 2 gb version is sufficient. Cloud based document management is a great first step to streamlining your business and greatly improving efficiency.